Effective Date: August 24 2024

Chi Chaga (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website. By using this website, you consent to the practices described in this policy.

1. Information We Collect

a. Non-Personal Information:

When you visit our website, we automatically collect certain non-identifying information (“Non-Personal Information”). This may include your IP address, browser type, and usage data, which helps us improve your experience. This data is collected using technologies like “cookies.” You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the website.

b. Personal Information:

To access certain features or make purchases on our website, you may need to provide Personal Information such as your name, address, email address, phone number, and payment details. We collect this information with your consent and use it for purposes such as processing orders, managing customer relationships, and communicating with you about our products and services.

2. How We Use Your Information

We use the information we collect to:

•Process and deliver your orders, including payment processing.

•Provide customer support and resolve issues related to your orders.

•Inform you of updates, promotions, and changes to our products or services.

•Conduct internal research and analysis to improve our website and offerings.

3. Sharing Your Information

We do not sell, trade, or share your Personal Information with third parties, except as described below:

•Affiliated Service Providers: We may share your information with trusted service providers to facilitate your transactions, such as payment processors and shipping companies. These providers are required to protect your information in a manner consistent with this Privacy Policy.

•Legal Requirements: We may disclose your information if required by law or in response to legal processes.

•Aggregated Data: We may share aggregated, non-personally identifiable data with third parties for analytics and marketing purposes.

4. Protection of Your Information

We take the security of your information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission or storage system is 100% secure, and we cannot guarantee absolute security. If we become aware of a security breach affecting your Personal Information, we will notify you as required by law.

5. Your Rights

You have the right to access and correct your Personal Information. To request access or make changes, please contact us at distribution[at]ovie.ca. We may charge a reasonable fee for processing access requests in accordance with applicable laws.

6. Children’s Privacy

We do not knowingly collect or solicit Personal Information from children under the age of 13. If you believe that a child under 13 has provided us with Personal Information, please contact us, and we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically. Your continued use of the website after changes have been posted constitutes your acceptance of the revised Privacy Policy.

8. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Quebec, without regard to its conflict of law principles. Both Chi Chaga and you agree to submit to the exclusive jurisdiction of the courts located within the Province of Quebec.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info[at]chichaga.com

This Privacy Policy, along with our Terms and Conditions, constitutes the entire agreement between you and Chi Chaga regarding the use of our website and the services provided.